Refund policy
Our policy lasts 28 days and applies FULL PRICE items only, we do not offer refunds or returns on sale items. If 28 days have gone by since the date of your purchase, unfortunately we can’t offer you a return.
To be eligible for a return, your item must be unused and in the same condition that you received it, with original tagging attached. It must also be in the original packaging, including 2x velcro straps, paper insert and large plastic poly bag.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
To return your product, you should email info@ilovemoodie.com for further instruction.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the intial shipping will be deducted from your refund.
If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if it is posted without tracking.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
To return your product, you should email info@ilovemoodie.com for further instruction.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the intial shipping will be deducted from your refund.
If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if it is posted without tracking.